Refund Policy

In order to process a return or an exchange, please contact us for a return authorization.

We accept returns and exchanges within 14 DAYS of delivery. The returned items must be received in new, unused condition.

HALF REFUND & Full REFUND

Policy 1 - If you want to refund the product for a reason like you are not satisfied with the quality / The product does not match the description as shown in the ads, Then we can offer you a half refund and you can keep the product or If you ship the product to our warehouse then we will refund the full amount. Once we receive the return order, a refund will take 1-2 business days to appear on your statement. If 1-2 business days have passed and you still don’t see a refund, please feel free to contact us at support@purpl.in

Policy 2 -If the product is damaged then we will refund the full amount instantly. 

RETURNS & EXCHANGES 

We offer easy returns & exchanges on all orders. To return an item, please get in touch with us and we will generate a return authorization for you. Returns are only accepted for items purchased directly from our website. The item(s) must be unused and in original packaging. To complete an exchange, place a new order for the item you would like. Please contact us with your order number and we will create a return authorization for your previous item. 

INVALID REASONS

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at PURPL The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

The buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

CANCELLATIONS 

In the event you wish to cancel your order, please contact us. If the order has already shipped, we would be unable to stop the package.

Whatsapp support - +91-7302086001 [ Monday-Saturday (10 am-6 pm) ]

Email: support@purpl.in [ 24x7 ]